Getting help — how to reach Eric

MyTradeSite is built by a solo founder, Eric Martyn, in Poole, Dorset. When you message support, you get me directly. No call centres, no ticket queues, no "we'll get back to you in 3-5 business days."

How to reach me

• WhatsApp: the fastest. Tap to message. When you message from inside your dashboard, your business name comes through with it so I know who you are straight away.
• Phone: 07515 952530
• Email: hello@cornerstonedigital.co.uk

What to expect

• Usually replies within 2 hours, 7 days a week
• I'm a real person, so the odd late evening or weekend morning might take longer — but you'll always hear back the same day
• For urgent issues (e.g. your site is down), call don't email

What I can help with

• Setup questions and walkthroughs
• Stuck on a specific feature
• Bugs or things that look wrong
• Tweaks to your site copy or design
• Feature requests
• General "is this the right approach?" advice for your business

What I can't do

• Write all your website content for you (the AI does a draft, but specific personality and tweaks are yours)
• Provide accountancy, legal, or tax advice — for those, talk to a qualified professional
• Take phone enquiries for you — that's what the WhatsApp lead alerts are for

The honest bit

This is genuinely my full-time work. Your messages matter. Your feedback shapes what gets built next. If something doesn't work, I want to know — that's how MyTradeSite gets better.